The api key is not valid

Support
1

API key is not valid, I saw that the automatic API key refresh is not working but how can I reset it manually?

2

Dear Hossam,

Sorry for the problem!

Sometimes there is an hiccup with an internal service and then API keys are not registered in all services that need to know them, making the keys invalid. I have a script to refresh all those API keys and I usually want to run it every day while submissions are open, but I forgot this in the last days.

I did now re-run my script so your API key should be valid now, or?

And thanks for participating!

Best regards,

Maik

3

Thanks for your help, Maik!
Unfortunately, The error message “The api key XXXX is not valid“ still shows when I try to login.
btw, The api key is still the same one as before, don’t know if this intentional or if it was meant to be updated.

4

Hi, thanks for the update, I will write to you in a private chat!

Best regards,

Maik

5

try to not use linux server but your local machine